You can download files and folders stored in Rakuten Drive Cloud to your computer and mobile device via rakuten-drive.com and Rakuten Drive mobile app.
On rakuten-drive.com
1. Login to rakuten-drive.com
2. Go to Rakuten Drive Cloud
3. Select a file or folder from your drive and click Download.
To download a single file or folder
1) Right-click the file or folder you want to download.
2) Click Download from the context menu.
To download multiple files or folders
1) Select multiple files or folders you want to download.
2) Click [Download] button on the right side of the screen to download them all at once.
※ Note:
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Empty folder will not be downloaded.
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If you download multiple files or folders, they will be downloaded as a .zip file.
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Learn how to unzip files on Windows in the Microsoft help center.
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Learn how to unzip files on Mac in the Apple help center.
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Files are saved to the download folder that you set in your web browser. Check your web browser's Settings > Downloads.
On Mobile app
1. Open Rakuten Drive app and sign in.
2. Navigate to Cloud menu.
3. Select a file or folder from your drive and tap Download.
To download a single file or folder
1) Tap (⋮) ellipsis icon to the right of the file or folder you want to download.
2) Tap Download from the bottom menu.
To download multiple files or folders
1) Long-press a file or folder to switch to edit mode.
2) Select the multiple files or folders you want to download.
3) Tap Download at the bottom.
Where to save files downloaded from the mobile app
Rakuten Drive app for iOS
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By default, photo and video files are saved to the Camera Roll in the Photos app and can be viewed in the Photos or Videos tab in the Home menu of Rakuten Drive app. However, if a downloaded file has a file format or audio codec not supported by the iOS version, it cannot be saved to the Photos app. Instead, it will be saved to the the Rakuten Drive folder in the Files app.
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All files other than photos and video files supported by the iOS version are stored in the Rakuten Drive folder in the Files app and can be viewed on the Files tab in the Home menu of Rakuten Drive app. It's important to note that files in the Files tab are only stored within Rakuten Drive app. Therefore, if you delete Rakuten Drive app from your iOS device, the files stored in the Files tab will also be deleted. Before deleting Rakuten Drive app on your iOS device, you can back up the files stored in the Rakuten Drive folder in the Files app by moving them to another folder.
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You cannot set a specific download location within Rakuten Drive app for iOS due to the unique structure of iOS. iOS creates a separate folder for each app, giving it its own sandbox to prevent it from being shared and preventing files and data from leaving that sandbox. As a result, you can only save files within a specific folder within Rakuten Drive app and cannot set the download folder location.
Rakuten Drive app for Android
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By default, all received files are saved in Rakuten Drive folder on your internal storage.
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Photos and video files can be viewed in the Photos or Videos tab in the Home menu of Rakuten Drive app. However, if a downloaded file has a file format or audio codec not supported by the Android OS version, you can view it on the Files tab in the Home menu of Rakuten Drive app. All files other than photos and video files can be found on the Files tab in the Home menu of Rakuten Drive app.
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You can set the download folder location in the Rakuten Drive app for Android. Change the download folder in Settings menu > Internal storage.