※ Platforms supported: PC Website | Mobile App(iOS/Android)
[ PC Website ]
Download
Single file or folder
1. Right-click on the file or folder you want to download from Drive.
2. Click [Download] to download.
Multiple files or folders
1. Select multiple files or folders you want to download from Drive
2. Click the [Download] blue button on the right to download at once.
※ Please note that an empty folder will not be downloaded.
File storage location
The downloaded files are saved in the download path set in your web browser.
The download path can be found in the setting menu of web browser that you’re using.
[ Mobile App ]
Download
In Cloud menu, you can see files and folders stored in Rakuten Drive.
1. Go to ‘Cloud’ menu.
2. Tap the 3 dots icon at the top right and then tap ‘Select Mode’ to switch to file section mode.
3. Select file or folder you want to download.
4. Tap the 3 dots icon at the bottom of Send box and tap ‘Download’.
File storage location
iOS App
- By default, photos and videos are stored in Camera roll of Photos app and can be found in the Photos or Videos tab of the Home menu within Rakuten Drive app. However, if the file has a file format or codec that isn't supported by iOS version, it is saved in Rakuten Drive folder in Files app, instead of in Camera roll of Photos app. You can see it in Files tab of Home Menu within Rakuten Drive app.
- All files other than photos and videos are saved in Rakuten Drive folder within Files app, and can be found in Files tab of Home Menu within Rakuten Drive app.
- Please note that the files in the Files tab of Home menu are ONLY saved in Rakuten Drive app. If you delete Rakuten Drive app on your device, the files in Files tab of Home menu will be deleted with it as well. You can back up them by moving them to a folder other than Rakuten Drive folder in Files app.
Android App
- By default, all files received are saved in Rakuten Drive folder of the internal storage.
Photos and video files can be found in Photos or Videos tab of Home menu within Rakuten Drive app. However, if the file has a file format or codec that isn't supported by Android OS version, you can find it in Files tab of Home menu within Rakuten Drive app. All files other than photos and videos can be found in Files tab of Home menu within Rakuten Drive app.
- You can check and change the Download folder location in Settings menu> Internal Storage.