Payment wasn't accepted or processed
If your payment method is not being accepted or processed, it may be due to the following:
- Debit or credit card has expired
- Payment information does not match
- Debit or credit card has insufficient funds
- Debit or credit card issuer is not supported
- Foreign-issued or corporate cards are not accepted
You need to contact your debit or credit card company to check the cause in detail and resolve the temporary problem.
Update your payment method
If you subscribed to a plan on the website
When you encounter a problem with your card billing, you'll receive an email or notification about the payment decline.
If you'd like to continue subscribing to your Rakuten Drive Plan, you have to update your payment information on the ‘Plan & Billing’ page after signing in to your Rakuten Drive account.
If you subscribed to a plan from the iOS app
When you encounter a problem with the billing process, Apple will send you a notification and an email about payment decline.
If you'd like to continue subscribing to your Rakuten Drive Plan, you update your billing information or change a payment method.
- Open Settings app on your iPhone or iPad.
- Tap your profile.
- Tap iTunes & App Store.
- Tap your Apple ID at the top of the screen, then tap View Apple ID.
- Tap Manage payments.
- Tap the payment method, then edit your information and update it.
- Tap Add Payment Method to register a new payment method.
▶ Learn more about how to resolve payment failure on Apple’s Help Center
▶ Learn more about how to change or add Apple ID payment methods on Apple’s Help Center
What happens eventually when you aren't charged?
When your payment continues to fail, it will end automatically your subscription.
- Subscribed to a plan on the website: After 3 days from the end of your Rakuten Drive Plan period
- Subscribed to a plan from the iOS app: After 7 days from the end of your Rakuten Drive Plan period
Your account will downgrade to a Rakuten Drive Free account. The following happens:
Common
- You cannot share files in excess of the default storage. You can also not upload new files to the cloud. All files stored in your cloud will be deleted 187 days after the subscription end date.
- You cannot change the expiration date of My Link. All files within the links will be deleted on their expiration date.
Team Drive
- All team members, including the team owner and admins, downgrade to Rakuten Drive Free.
- All team members, including the team owner and admins, lose Team Drive storage.
- All files in the Team Drive are automatically moved to the team owner's My drive.
⚠ Once deleted, it can never be recovered. Be sure to back up important files in advance.