Even without a Rakuten Drive account, you can download files from a shared link and save them to your device. Open a shared link in the form of rakuten-drive.com/dl/XXXXXXXX in your web browser.
On Computer
1. Open a shared link in your web browser.
2. Download individual or all files.
To download all files
1) Click Download.
2) Click Save to Computer or Save to Rakuten Drive.
To download individual files
1) Select files from the list below.
2) Click [Download N files].
3) Click Save to Computer or Save to Rakuten Drive.
※ Note:
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Saving files to Rakuten Drive requires to login to with your Rakuten Drive account.
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If you download multiple files or folders, they will be downloaded as a .zip file.
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Learn how to unzip files on Windows in the Microsoft help center.
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Learn how to unzip files on Mac in the Apple help center.
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Files are saved to the download folder that you set in your web browser. Check your web browser's Settings > Downloads.
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The location where files are saved to Rakuten Drive is [ My drive/Saved my link/YY-MM-DD 00:00:00_Transfer name ].
- If the file is named too long, it might be difficult to save it to the cloud. Download the file on your device, rename it to 250 characters or less, and then save it to the cloud.
On Mobile devices
1. Open a shared link in your web browser.
2. Select a download method.
General Download
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Tap [Download]. All files are downloaded to your web browser as a single .zip file.
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A zip file is saved to the download folder you set in your web browser.
Fast Download
1) If you tap [Fast Download], you will be directed to Rakuten Drive app and can download files from Rakuten Drive app.
※ Note: Downloading files to Rakuten Drive requires logging in with your Rakuten Drive account.
2) Choose the storage location.
Save to my device
- Download all files: Tap [Download All] to download all files at once.
- Download individual files: Tap [Select] from the list. Select files you want to download and tap [Download].
Save to Rakuten Drive
- Tap Cloud icon to save all files to Rakuten Drive at once.
- Storage location: My drive/Saved my link/YY-MM-DD 00:00:00_Transfer name
- If the file is named too long, it might be difficult to save it to the cloud. Download the file on your device, rename it to 250 characters or less, and then save it to the cloud.
Where to save files downloaded from the mobile app
Rakuten Drive app for iOS
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By default, photo and video files are saved to the Camera Roll in the Photos app and can be viewed in the Photos or Videos tab in the Home menu of Rakuten Drive app. However, if a downloaded file has a file format or audio codec not supported by the iOS version, it cannot be saved to the Photos app. Instead, it will be saved to the the Rakuten Drive folder in the Files app.
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All files other than photos and video files supported by the iOS version are stored in the Rakuten Drive folder in the Files app and can be viewed on the Files tab in the Home menu of Rakuten Drive app. It's important to note that files in the Files tab are only stored within Rakuten Drive app. Therefore, if you delete Rakuten Drive app from your iOS device, the files stored in the Files tab will also be deleted. Before deleting Rakuten Drive app on your iOS device, you can back up the files stored in the Rakuten Drive folder in the Files app by moving them to another folder.
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You cannot set a specific download location within Rakuten Drive app for iOS due to the unique structure of iOS. iOS creates a separate folder for each app, giving it its own sandbox to prevent it from being shared and preventing files and data from leaving that sandbox. As a result, you can only save files within a specific folder within Rakuten Drive app and cannot set the download folder location.
Rakuten Drive app for Android
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By default, all received files are saved in Rakuten Drive folder on your internal storage.
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Photos and video files can be viewed in the Photos or Videos tab in the Home menu of Rakuten Drive app. However, if a downloaded file has a file format or audio codec not supported by the Android OS version, you can view it on the Files tab in the Home menu of Rakuten Drive app. All files other than photos and video files can be found on the Files tab in the Home menu of Rakuten Drive app.
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You can set the download folder location in the Rakuten Drive app for Android. Change the download folder in Settings menu > Internal storage.