If you're experiencing issues with Rakuten Drive email notifications being marked as spam, follow these steps to ensure smooth delivery:
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Some email providers may experience delays in receiving emails. It may take up to 20 minutes for the email to arrive.
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Check your spam or junk folder. Sometimes, email clients mistakenly classify Rakuten Drive emails as spam. Begin by inspecting your spam or junk email folder.
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Check your trash folder. Email clients may have filters that automatically send some emails to your trash folder.
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Whitelist Rakuten Drive email addresses. To prevent Rakuten Drive emails from being flagged as spam, add the following email addresses to your email contacts or Safe Senders list:
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Check firewall, content filter, or email security measures. It's essential to verify that your firewall, content filtering, or email security configurations are not hindering the delivery of Rakuten Drive email notifications. We recommend reaching out to your Internet Service Provider (ISP) or your organization's Corporate IT department. Kindly request their assistance in including the following domains within your email whitelist (trusted sender list):
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Verify email suppression. In the event that Rakuten Drive notifications experience delivery issues and are rebounding, they could potentially find their way onto our suppression list. To rectify this situation, we encourage you to initiate a support inquiry with our Support Team. Our dedicated support staff will guide you through the process of examining and resolving any impacted email addresses.
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Prevent inclusion in the suppression list. Exercise caution when setting up a new Rakuten Drive account. Make certain that your mailbox or email account is completely established before creating your Rakuten Drive account to steer clear of unintentional placement on the suppression list.
By following these steps, you can improve the deliverability of Rakuten Drive email notifications and ensure they reach your inbox without being marked as spam. If you encounter any further issues, don't hesitate to reach out to our Support Team for assistance.