You can view and manage transfers that you’ve sent or received from rakuten-drive.com and Rakuten app for Android and iOS.
How to view and manage sent transfers
On rakuten-drive.com
1. Login to rakuten-drive.com
2. Go to Rakuten Drive Transfer.
3. Click My Link.
4. Click each link item to manage it on the settings as follows.
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Check Download Counts: You can check download counts to know whether the recipient has downloaded files.
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Set Password: You can set a password to secure a shared link. Turn on the password option, enter the password, and click OK. If a shared link already has a password, click Change Password, enter a new password, and click OK.
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Set Expiration Date: To change an expiration date, click the date in the Expiration date and select a date from the calendar. This feature is available only to Rakuten Drive Pro, Business, Advanced members, and they can extend the expiration date for up to 30 days.
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Comments: Click View Comments to read any comments that have been made. Disabling the comment option will prevent the recipients from viewing comments.
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Preview Files: You can view a full list of attached files to a shared link, including their names and sizes. Click a file item to preview it without downloading it from your device. Depending on your web browser environment, viewing or playing a file normally may be challenging. (► Learn more about supported file types)
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Copy Link: Clicking on a shared link will copy it. You can forward it to anyone you want, including those without a Rakuten Drive account.
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Download Files: To receive the transfer, click Download and save the files to your computer or Rakuten Drive.
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Delete Link: You can delete a shared link. Click Trash bin icon. Please note that a shared link cannot be recovered once it is deleted.
On Mobile app
1. Open Rakuten Drive app and sign in.
2. Navigate to Link menu.
3. Tap My Link tab at the top.
4. Tap each link item to manage it on the settings as follows.
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Check Download Counts: In the Info tab, you can check download counts to know whether the recipient has downloaded files.
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Copy Link: In the Info tab, tapping a shared link will copy it. You can forward it to anyone you want, including those who don't have a Rakuten Drive account.
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Preview Files: In the Files tab, you can view a full list of attached files to a shared link, including their names and sizes. Tap a file item to preview it without downloading it from your device. If the file has a format or audio codecs not supported by your OS version, viewing or playing a file normally may be challenging.
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Set Expiration Date: In the Settings tab, you can set an expiration date. Tap Expiration date and select a date from the calendar. This feature is available only to Rakuten Drive Pro, Business, Advanced members, and they can extend the expiration date for up to 30 days.
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Set Password: In the Settings tab, you can set your password. Tap Password, enter a password, and tap OK.
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Comments: In the Settings tab, tap View Comments to read any comments that have been made. Disabling the comment option will prevent the recipients from viewing comments.
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Download files: Tap [Download All] to download files to your device.
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Save files to Cloud: Tap (⋮) ellipsis icon at the top right and then tap Save to Rakuten Drive Cloud.
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Delete Link: Tap (⋮) ellipsis icon at the top right and then tap Delete. Please note that a shared link cannot be recovered once it is deleted.
How to view and manage received transfers
※ Note: Links received via email display in the Received link.
On rakuten-drive.com
1. Login to rakuten-drive.com
2. Go to Rakuten Drive Transfer.
3. Click Received Link.
4. Click each link item to manage it on the settings as follows.
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View information: You can view the sender, expiration date, and message.
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Save files: To receive files from a shared link, click [Download] to save them to your computer or Rakuten Drive.
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Copy Link: Click a shared link to copy it. You can forward it to anyone you want, including those without a Rakuten Drive account.
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Read comments: Click Comment to read the comments that have been made so far.
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Preview Files: You can view a full list of attached files to a shared link, including their names and sizes. Click a file item to preview it without downloading it from your device. Depending on your web browser environment, viewing or playing a file normally may be challenging. (► Learn more about supported file types)
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Remove Link: Click Trash bin icon to remove it from Received Link. Please note that removed links cannot be recovered.
On Mobile app
1. Open Rakuten Drive app and sign in.
2. Navigate to Link menu.
3. Tap Received Link tab at the top.
4. Tap each link item to manage it on the settings as follows.
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Copy Link: In the Info tab, tapping a shared link will copy it. You can forward it to anyone you want, including those who don't have a Rakuten Drive account.
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Preview Files: In the Files tab, you can view a full list of attached files to a shared link, including their names and sizes. Tap a file item to preview it without downloading it from your device. If the file has a format or audio codecs not supported by your OS version, viewing or playing a file normally may be challenging.
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Download files: Tap [Download All] to download files to your device.
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Save files to Cloud: Tap (⋮) ellipsis icon at the top right and then tap Save to Rakuten Drive Cloud.
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Remove Link: Tap (⋮) ellipsis icon at the top right and then tap Remove. Please note that it cannot be recovered once a shared link is removed.