If you didn’t receive the email containing the reset password link, or you are having trouble finding the email, read the tips below:
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Your email address must be valid. If it's dormant, you won't receive emails. Activate your email account and send an email again.
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If you're using a third-party mail app on your mobile device or computer, try logging in to your email provider’s website. For example, if you are a Gmail user, log in to Google to check it.
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Check your inbox storage. If it's full, you won't be able to receive any more emails.
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Check your spam. Depending on your email provider, this may be known as a junk folder.
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Check your trash. Your email provider may have filters that automatically send some emails to your trash folder.
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Try searching your inbox for emails sent from no-reply@rakuten-drive.com.
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Some email providers may experience a delay in receiving the verification email. Please allow up to 20 minutes for the email to arrive.
If you still can't find a reset password email, please contact Support Team with your Rakuten Drive account.